Technology and Practice : do you want to be on the cutting edge?
Some notes from today’s conference.
Keynote: Dr. Joseph Cafazzo,
The Evolving Role of Technology in Health Care
Centre for Global eHealth Innovation
-promote & use more technology in health care
-right in middle of Toronto General Campus
Human Factors
-learn how people actually use technology in real situations
-need to understand these systems better
We need to concentrate more on the user and in turn the safety of users and patients (or anyone we care for).
-Users cannot be fixed we need to make or systems work for them not against them
-we must not put the blame on the user we need to make sure the tech design goes with human behaviour in mind
-need to improve adoption of technology
-improve efficency
-decrease training
-improve patient safety
-need to consider labels, diagrams, overall design
3 parodoxs
-paradox of expertise (just because someone l.s brilliant doesn’t mean they can teach it)
-don’t design by focus group alone
-choice – too much choice can lead to no choice at all (ie yahoo, aol, google)
Google-simple plain interface
How do we prevent errors ?
1. forcing functions and constraints
2. Automation/computerization
3. Simplifications/standardization
4. Reminders, checklists, double checks
5. Rules and policies
6. Training and education
Will lose millions of dollars testing but this will generate huge advertising
Humans will always make errors. We need to keep this in mind when designing.