33,000 employees
3000+ active catalog itmes
4000+ activities
3,000,000+ Continuing Professional Education records captured
#1 ranking in Training Magazine’s Top 125 of 2008
Employees must get credits and within certain subjects. (not only internally, but governed by external bodies)
This is now their second LMS. First was inhouse.
Needed to make sure that the IT org new that this system was just as important as any of the other major systems within the organization. The impact on the whole org is significant.
Principals:
- improve the learner experience (user really needed to be more involved in the design, was so well branded that course descriptions got lost)
- be stable, easy to use and efficient
- part of a core foundation of systems
- support a culture shift around personal development and accountability
- increased searchability of the catalog
Some of the things they did to customize the system actually crippled the system.
Issues:
- dedicated people working on this system
- none of it is plug and play, it never just goes and works right out of the box
- learning categories and learning paths
Wanted a launch page that did resemble other pages other their intranet.
Search feature within the intranet for learning items. Brings up courses and topics without having to go right into the lms.
Branding all exists on the intranet, the actually lms stays with just out of the box stuff. Any customization that you do here cripples you when upgrades or patches come out.
They are using Peoplesoft 9.
Learning Paths:
– focus groups wanted “tell me what I need to learn and when I should learn it”
– wanted all learning to come through the LMS (no links launching other products) one stop shop
– approvals