Well I was pleasantly happy to finally get the LMS I’ve been working on for the last 2 years up and running for the organization. Unfortunately the organization did not seem to share my enthusiasm for the event.

My wonderful idea of having open drop in sessions all day long (30 minutes in length) for staff to stop by and see the system, brought in a huge crowd of 15 people. Not great when there is a staff of 2700+. My webinars the previous week had about 30 management staff sit in and view the demo. Also, not great when there are about 120 on the management team. Finally, my sitting in the main lobby and letting people use laptops to try out the system saw one person come by and ask why I was there. Hence my tweet yesterday about how no one cares what you are doing unless you are giving away food or a prize.

So what lessons have I learned so far. I believe that since I work in a health care environment, just in time is what we live for. People are not interested in what the “next” thing is until the absolutely need to know about it. We run Core Curriculum every January (WHMIS, ER Codes, etc) and everyone is tested on these topics. Everyone knows about them. Everyone will now have walk through the material and quizzes online through the system. This is when they will look to me asking what it is and how they use the system. So a secondary roll out will be needed then. I doubt it will take the form of a drop in session, but more so visits to dept meetings.

I am actually a little glad that it came in quietly as it allows me further time to perfect a few quirks that I still see in existence. I can complete my help videos, which feedback so far has indicated are really well done and actually allow for little extra explanation. All the extra months work into getting the system to be extremely user friendly seems to have paid of as well in that those that did see it agreed it was very easy to navigate through. Between the tutorials and the layout the need for training may be minimized.

I am disappointed that 2 years of me working diligently came to a close with little fan fare, but at least I am extremely proud at the overall end result. I have had many requests now to begin to put this course and that course online, so the next large challenge will be to start learning how to schedule and produce these in a timely manner.

I shall keep posting about the LMS journey over the next few months and as mentioned the next large hurdle will be to get everyone to access it in January for the large education blitz.

Cheers to everyone who has offered so many words of encouragement through this project. You kudos, warm thoughts, and offer to lend your expertise in my times of wonderment have been invaluable!!!

(photo credit: By OneTHilllove )

0 Responses

  1. Well, I am/was PM for a SumTotal LMS go-live for our healthcare system of 30K+ associates. We went live in April. It’s been tumultuous but things are leveling out a bit. I’m interested to hear more details of your implementation.

    RB

  2. Congratulations Tracy! I think an LMS is like a referee or umpire. They only get noticed when they mess something up. So I hope you are able to continue enjoying the relative silence, which is this case is probably a very good thing!! šŸ˜Ž

  3. Congratulations Tracy from me too! We are still trying to get our LMS off the ground. Would love to hear yours and others experiences with this as I head down that path.

    Kim

  4. Thanks everyone for the congrats. I wrote many posts during my “adventure” so you may find some information there by searching LMS on my blog. However, Kim if you have any questions feel free to contact me and I’ll be happy to answer.

  5. Congrats, Tracy… I know you’ve worked REALLY hard to come this far. Take some time to enjoy your progress, and then you’ll start to see ways to improve processes, encourage more use of the system, etc. Again, great job!!

  6. This is fascinating.
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