My LMS received and upgrade last night and of course at first I was excited. The message in my inbox this morning read “…upgrade is now complete as we have moved the files to live site. Everything seems to be working fine but would you be able to do some testing on your end in the morning?” Sounds promising right. WRONG.
I found 13 issues for them that need to be fixed. After that my head started spinning and I wasn’t sure what was right and what was wrong. I’m not even sure what was upgraded. There are a few tweaks here and there, but when I hear upgrade I am for some reason always expecting new things to WOW me. A label having it’s colour changed is not going to make any difference to the system’s performance.
Ah yes, another typical day at work.
Feel your pain regarding upgrades.
I am in the process of discouraging one of our clients to jump into an upgrade of our LMS because the IT staff that is needed is in the middle of a major upgrade of our enterprise business system. Actually, so is the sys admin (me).
Thankfully, we can time our upgrades. The vendor keeps pushing. I’m pushing back. I’ll be curious to see how long that lasts.
Good luck getting everything fixed. Will be rooting for you!
Ouch! We had our LMS upgrade earlier this year and I’m happy to report it went very smooth. Our vendor actually began the upgrade at 3:00 AM as to not interfere with business, plus had an immediate backup to restore the original system at the ready just in case.
I did find a few issues, but nothing that would interfere with normal operation.
As for your upgrade, didn’t the vendor offer a dev site for you to check all the “new” features of the upgrade, plus test your HRIS feed and any reporting? Seems odd they would just say, “Here you go, it’s live now.”
I’ve had my share of LMS headaches and hope yours doesn’t turn into a migrane! Good luck!
Hi Kevin: Yes that would have been a good idea eh? We do have a dev site so I’m not sure why they went ahead and put it on the live site. Knowing the history we have had with changes and the errors they create…not only to my system but to the 2 others that are provided by the same vendor. We had and upgrade to one system and a button disappear on another. Wish I had thought of your suggestion yesterday.
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